Refund & Returns Policy

At Bubble Theory, every product is handmade in small batches with care and attention to quality. Due to the nature of our bath and body products, we are unable to accept returns or offer refunds for change of mind.

Returns

For hygiene and safety reasons, we do not accept returns on any opened, used, or unopened bath and body products.

Please choose your products carefully before placing your order.

Refunds

We do not offer refunds for:

• Change of mind
• Incorrect product selection
• Preference for fragrance, colour, or appearance
• Products that have been opened or used

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your order.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Once we have reviewed your claim, we will, at our discretion:

• Replace the product, or
• Issue a refund where required under the New Zealand Consumer Guarantees Act 1993.

Consumer Guarantees

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer law. If a product is faulty or does not meet the guarantees required by law, you are entitled to the remedies available under the Consumer Guarantees Act.

Contact Us

If you have any questions about your order, please contact us from our contact page.